Refund policy

At BuyNexis, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in the original packaging

  • Proof of purchase or order confirmation is required

  • Items must not show signs of use, damage, or alteration caused by the customer

We reserve the right to refuse returns that do not meet these eligibility requirements.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products

  • Personal care items that have been opened or used

  • Items returned without prior authorization

Return Process

To initiate a return request, please contact our support team at:

Email: Support@Buynexis.shop

Please include:

  • Your order number

  • The reason for the return

  • Photos of the item if applicable

If your return request is approved, we will provide detailed return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds are processed within 5–10 business days

  • Refunds will be issued to the original payment method used during checkout

  • Processing times may vary depending on your financial institution or payment provider

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Recheck your bank account or payment method

  2. Contact your credit card provider or bank, as processing times may vary

  3. If you still require assistance, contact us at  Support@Buynexis.shop

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos showing the issue

  • Our team will review the case and provide a replacement or full refund if approved

There will be no additional cost to the customer for approved claims involving damaged or incorrect items.

Order Cancellations

Orders may be canceled within 12 hours of placement.

After this period, orders may already be processed or shipped and can no longer be canceled.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please request a return (if eligible) and place a new order separately.

Contact Information

If you have questions regarding this Return & Refund Policy, please contact us:

Store Name: BuyNexis
Email:  Support@Buynexis.shop
Phone: +1 830-754-4935
Address: 7400 Jones Dr, Galveston, TX 77551, United States

Business Hours:
Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)

Thank you for shopping with BuyNexis.